Refunds & Returns

CreateNeon does not offer refunds or accept returns for change of mind, as each product is custom-made to your specifications. Please ensure you are happy with your purchase before placing your order. However, nothing in this policy excludes or limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection law.

CreateNeon offers a 24-month replacement warranty for manufacturing defects and products that arrive damaged during shipping. We aim to provide high-quality products, but if your sign arrives damaged or develops a fault due to a manufacturing defect, please contact us so we can assess the issue and arrange an appropriate solution, which may include a replacement.

If you modify the lighting components or wiring during installation without our approval, this may affect your warranty coverage. If a wire is faulty, we will assess the issue and arrange a suitable repair or replacement where appropriate. Any replacement component will be of comparable quality and value, where applicable.

This warranty does not cover damage caused by negligence, accidents, theft, improper handling, misuse, or the actions of third parties. It also does not cover damage resulting from exposure to unsuitable environmental conditions, including ice or snow, where the sign is not designed for such conditions. Damage to an indoor sign caused by outdoor use is not covered by this warranty.